Refund Policy
We are committed to providing transparent and reliable financial services.
Last Updated: 30 Apr 2026
Refund Policy Overview
At NATTYPAY GLOBAL SOLUTION LIMITED (NATTYPAY) We are committed to providing transparent and reliable financial services. This Refund Policy outlines the conditions under which refunds may be issued to ensure clarity for our customers.
Eligibility for Refunds
Refunds will only be processed under the following circumstances: • Unauthorized Transactions: If you identify a transaction on your account that you did not authorize, please report it to us immediately. Upon verification, a refund will be processed as per regulatory guidelines. • Service Errors: If there is a technical or operational error on our part that results in an incorrect charge, we will investigate and issue a refund if deemed appropriate. • Cancellation of Subscription Services: If you cancel a subscription within the allowed grace period (as specified in the subscription terms), a prorated or full refund may be issued depending on the policy.
Refund Request Process
To request a refund, Contact our Support Team at Support@Nattypay.com or Call +2348134146906 within 24 hours of the transaction. Provide the following details: • Full name and registered account details. • Transaction ID and date. • Reason for the refund request. We will acknowledge your request within 24 hours and may require additional documentation or evidence for verification.
Non-Refundable
Transactions of certain amounts are non-refundable, including: • Transactions where the service or product has already been delivered as agreed. • Situations where a refund request is made beyond the stipulated timeline. • Fees or charges explicitly stated as non-refundable in the terms of service.
Processing Time
Approved refunds will be processed within 24 hours. Depending on your payment method, it may take additional time for the refund to appear in your account.
Fraud Prevention
Refunds will only be processed after thorough verification to prevent fraudulent claims. If any suspicious activity is detected, we reserve the right to deny the refund request and take further action if necessary.
Amendments to This Policy
We may update this Refund Policy periodically. Any changes will be communicated to users via email, website, or app notification. Please review this policy regularly for updates.
Contact & Support
For further assistance, please reach out to our support team: Email: Support@Nattypay.com Call: +2348134146906 Head office: C3&C4 Suite Second Floor Ejison Plaza 9a new market road main market onitsha Anambra state
Still have questions?
Our support team is here to help you.