Refund Policy

At NATTYPAY GLOBAL SOLUTION LIMITED (NATTYPAY), we are committed to providing transparent and reliable financial services. This Refund Policy outlines the conditions under which refunds may be issued to ensure clarity for our customers.

1. Eligibility for Refunds

Refunds will only be processed under the following circumstances:

Unauthorized Transactions: If you identify a transaction on your account that you did not authorize, please report it to us immediately. Upon verification, a refund will be processed as per regulatory guidelines.

Service Errors: If there is a technical or operational error on our part that results in an incorrect charge, we will investigate and issue a refund if deemed appropriate.

Cancellation of Subscription Services: If you cancel a subscription within the allowed grace period (as specified in the subscription terms), a prorated or full refund may be issued depending on the policy.

2. Refund Request Process

To request a refund:

Contact our Support Team at support@nattypay.com or call +2348134146906 within 24 hours of the transaction.

Provide the following details:

Full name and registered account details

Transaction ID and date

Reason for the refund request

We will acknowledge your request within 24 hours and may require additional documentation or evidence for verification.

3. Non-Refundable Transactions

Certain payments are non-refundable, including:

Transactions where the service or product has already been delivered as agreed.

Situations where a refund request is made beyond the stipulated timeline.

Fees or charges explicitly stated as non-refundable in the terms of service.

4. Processing Time

Approved refunds will be processed within 24 hours. Depending on your payment method, it may take additional time for the refund to appear in your account.

5. Fraud Prevention

Refunds will only be processed after thorough verification to prevent fraudulent claims. If any suspicious activity is detected, we reserve the right to deny the refund request and take further action if necessary.

6. Amendments to This Policy

We may update this Refund Policy periodically. Any changes will be communicated to users via email, website, or app notification. Please review this policy regularly for updates.

7. Contact Us

If you have any questions or concerns, please contact us:

Head Office: C3 & C4 Suite, Second Floor, Ejison Plaza, 9A New Market Road, Main Market, Onitsha, Anambra State.

Email: support@nattypay.com

Call: +2348134146906